Backorders
If we are out of stock and unable to ship your order within 7 days, We will contact you and either cancel the order or leave it on backorder. Payment will not be processed until we are ready to ship.

Canadian and International Orders
If your country is not available as an option in the checkout process, we may not be able to ship to your country. Please contact us by email with your order and we will look into shipping options.

NOTE Some of our products are too big to ship to international destinations.
NOTE Rocket motors may require hazmat shipping, If your order requires hazmat shipping we will advise you before we process your order.

APO and FPO Addresses
When requesting orders to ship to an APO or FPO address your package will ship SAM Space Available Mail. SAM is no additional charge and will ship your package from the APO or FPO address via the next available boat.

Returning Merchandise
When you receive your order, the contact information for Hangar 11 Inc. will be displayed in the paperwork. Please keep your paperwork in case you need to arrange for returns or exchanges and read the instructions thoroughly for faster processing of returns. Also please keep any emails you receive regarding your order as they may contain important information.

Your order must be returned to the merchant shipper in order to receive full product credit your shipping costs will not be refunded. Contact the merchant shipper for help or assistance in processing a return.
Merchandise will be accepted for return within 30 days of receipt. The merchandise must be in new and unused condition and in its original packaging.

Defective Returns
If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. Defective merchandise should be returned directly to the manufacturer for warranty repair or replacement.

Damaged Returns
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call the merchant shipper immediately. The contact information for the merchant shipper will be in the box. Save all packaging material and paperwork do not throw anything away If you attempt to return the merchandise yourself you will jeopardize our chances of making a claim, and you may not receive credit for the return.

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